Terms & Conditions
Online Security
Pembroke Wines & Spirits uses SSL technology to ensure all personal information provided by the customer is encrypted and kept private.
Pembroke Wines & Spirits provides safe and secure online shopping for our customers. All products purchased on our site use a secure online credit card transaction facility. Customers can be assured that their information is protected by the latest security mechanisms, and we do not store any credit card information.
Payments
Customers can pay by card customers or choose to pay by bank transfer. If you pay by bank transfer, we will dispatch the order once your payment arrives in our bank account (this usually takes 1 business day).
When purchasing from our site, the name that will appear on your statement will be ‘Pembroke Wines’ which is our parent company.
Pricing
All prices displayed on the website are in New Zealand Dollars (NZD) and include GST. We reserve the right to change the pricing for any reason.
Delivery
Order Processing Time
All orders are processed during business hours (9am – 5pm Monday to Friday). Orders made on weekends and public holidays will be processed the next business day. Pembroke Wines & Spirits will endeavour to process all orders on the day they are received.
Delivery Charges
Delivery charges are calculated at the checkout using your postal code. Delivery charges are in New Zealand dollars and include GST, cover packaging, delivery, and insurance.
In some very rare cases, deliveries to remote locations such as Waiheke or Great Barrier Island may incur an additional shipping charge. We will contact you right away if this is the case.
Delivery Times
Delivery times vary depending on the customers’ location; it is estimated to take 2-3 business days for most New Zealand addresses. (Please note that rural deliveries can sometimes take up to 5 days longer)
Product Returns
Pembroke Wines & Spirits are happy to exchange or refund any purchases within 100 days in line with our Returns Policy. Please contact us on +64 (0)3 443 7818to speak to our customer care team and check our shipping and returns policy for more information.
Stock Supply
While we do our best to ensure our physical store is fully stocked to fill our online orders, sometimes due to unforeseen demand, we need to order additional stock from our supplier. This can cause a slight delay in the dispatch of your purchase. If this is the case, we will contact you as soon as possible.